Refund Policy

1. Introduction

Thank you for choosing vteck.in. We strive to provide high-quality web development services and ensure customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued and how to request them.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

Service Issues: If the services provided do not meet the agreed-upon specifications outlined in the contract or project scope, and we are unable to rectify the issue within a reasonable timeframe.

Project Cancellation: If the project is canceled by the client before work has begun or during the initial stages, a partial refund may be issued based on the amount of work completed.

Overpayment: If an overpayment is made, we will refund the excess amount.

3. Non-Refundable Items

The following items are non-refundable:

Custom Design Work: Once a design has been approved by the client, it is considered final, and no refunds will be issued for design work.

Completed Deliverables: Once a project is completed and delivered according to the agreed scope, no refunds will be provided.

Digital Goods: Any digital products or services delivered, such as website templates or software, are non-refundable once accessed or downloaded.

4. How to Request a Refund

To request a refund, please follow these steps:

Submit a Request: Send a written request to srini@vteck.in within 10 days of receiving the service or product, clearly stating the reason for the refund request.

Provide Documentation: Include any relevant documentation, such as proof of payment, project details, and correspondence related to the issue.

Review Process: We will review your refund request and respond within 10 business days. If approved, we will process the refund to the original payment method.

5. Refund Processing Time

If your refund request is approved, refunds will be processed within 10 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

6. Dispute Resolution

If you are dissatisfied with the resolution of your refund request, you may request further review by contacting us at srini@vteck.in. We are committed to addressing any concerns and finding a satisfactory resolution.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or need assistance regarding our Refund Policy, please contact us at:

Email: srini@vteck.in
Address: Centroid By Kashish Park,
A-81, Opp Kanara Business
Center,
Ghatkopar East,
Mumbai – 400075
Phone: +97 1526212277